Questions and answers

Questions people ask before they start. Answered plainly, limits included.

Can’t find yours? Email hello@nexalance.com or book a 30-minute call. A real person replies within 1 hour, 7 AM to 2 AM Bangladesh time, every day.

The free prototype

What is the free prototype?

A working prototype of the main part of what you asked for, built for your business before you pay anything. You see it, click through it and decide, with no obligation.

What will my prototype include?

It depends on the service. For a website, a clickable home page on desktop and phone with your logo, colors and real content. For an AI receptionist, a demo agent trained on your business that you can call or message. For automation, one of your real workflows run end to end on sample data.

Is there a catch?

No payment and no obligation. The limit is one free prototype per business.

How can you build it for free?

We build prototypes with our own AI production tools, and our team checks every detail.

Is the prototype mine?

It becomes yours when you go ahead with the project.

How long does a prototype take?

We agree on a date on the call, so you know when to expect it.

Price and payment

Why don’t you publish prices?

Because we price each job once we’ve seen it. You get a fixed price in writing after the free prototype, before any work starts.

How do I pay?

Builds are paid by milestone: 50% to start and 50% at launch. Larger work is split 40/30/30.

Can the price go up during the project?

Only if you ask for something new. We price that in writing first, and nothing extra starts until you say yes.

What isn’t included in your price?

Third-party costs, such as domains, hosting, ad spend and software licenses. We explain them up front, and the accounts stay in your name.

Can I cancel a monthly plan?

Yes, any time. Monthly services are month to month, with no lock-in.

Do you offer refunds?

Yes. If you’re not happy with what we deliver, tell us within 14 days. We’ll fix it first. If we still can’t make it right, we refund 100% of our fees for that work within 10 business days. Third-party costs aren’t covered.

Working together

Where are you based?

In Bangladesh. We’re a team working with businesses in the US, UK, Canada, Australia and across Europe.

What hours are you available?

7 AM to 2 AM Bangladesh time (UTC+6), every day. A real person replies within 1 hour in those hours. Our booking calendar shows open call times in your own time zone.

How do we keep in touch?

Calls run on Google Meet, and you can email us any day. You get a check-in at every milestone.

Will you sign an NDA?

If you’d like one, we sign an NDA before you share anything sensitive.

How many revisions do I get?

A set number of revision rounds, written into the proposal before we start.

Can I see work you’ve done?

See PsychGate, DropTop and Tate Farms on our work page. Our reviews come from Fiverr, where we’re Top Rated, 4.8 from 853 reviews.

AI services

Will callers know they’re talking to an AI?

Yes. Our AI receptionists tell callers they’re an AI, and they follow the rules on telling callers a call is recorded.

Can it pass a call to a real person?

It can pass calls to a person, and it sends urgent calls to you.

Do you make AI sales calls?

No. We never sell AI cold calling. Our agents answer the calls and messages that come to you.

Can you work with patient data?

Only after the rules are settled with you. First we confirm which privacy rules apply: HIPAA in the US, GDPR in the UK and EU. Then we confirm the vendor agreements with you. Nothing touches patient data before that.

Can I try it before I pay?

Yes. Your free prototype is a demo AI receptionist or chat agent trained on your business that you can call or message.

Can AI run on our own machines?

It can. As part of our AI consulting, we set up private AI on your own machines.

After launch

What do I get after launch?

3 months of free care after every launch: we fix bugs, keep things updated and answer your questions at no charge.

What happens when the 3 months end?

You can move to a monthly care plan, month to month, or take it from there yourself. Your domain, hosting and accounts are already in your name, so it’s your call.

Will you show us how to use it?

At handoff you get short tutorial videos and an admin walkthrough.

Who has the logins?

You do. Every login goes back to you at handoff, and your domain, hosting and accounts stay in your name from day one.

What if something breaks later?

During your 3 months of free care, we fix bugs at no charge. After that, a care plan covers maintenance, security, backups and uptime checks.

A row of small independent shops on a high street in the morning, people passing.

Ask us directly.

Email hello@nexalance.com or book a 30-minute call. A real person replies within 1 hour, 7 AM to 2 AM Bangladesh time, every day.

A real person replies within 1 hour, 7 AM to 2 AM Bangladesh time, every day.

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